Puji 9 — Terms & Conditions

1 General Terms & Conditions

By using the Puji 9 (puji9.win) website and platform, you are deemed to have fully accepted these Terms and Conditions. These Terms form a legally binding agreement between you (the member) and the Puji 9 management authority. If you disagree with any part of these Terms, please discontinue use of the platform.

Puji 9 is an internationally licensed online gaming and Sports Betting platform. We offer a wide range of entertainment gaming services, including slots, Live Casino, Sports Betting, and more. These Terms and Conditions apply to all services available on the platform.

These Terms have been made available in Bengali for the convenience of members in Bangladesh. However, in the event of any dispute, the English version shall be considered the authoritative text.

2 Account Registration & Eligibility

The following conditions must be met to register an account and use gaming services on Puji 9:

• You must be at least 18 Years or the legal age requirement applicable in your country of residence.
• Each individual may only One Account hold an account. Any attempt to open multiple accounts will result in all accounts being closed and all funds being forfeited.
• All information provided during registration must be truthful, accurate, and up to date.
• You must be a natural person — opening an account as a corporate entity or representative is prohibited.
• Residents of countries where online gaming is prohibited by law are not permitted to register on Puji 9.

After registration, Puji 9 may request additional documents at any time for identity verification — such as a national ID, passport, or utility bill. Withdrawals may be temporarily suspended until verification is complete.

You are solely responsible for the security of your account. Never share your password, and always log out after using an unfamiliar device. If you suspect unauthorized access to your account, contact our support team immediately.

3 Deposits & Payment Policy

Puji 9 supports a variety of payment methods for deposits — including bKash, Nagad, Rocket, bank transfer, and more. The key deposit rules are outlined below:

• The minimum deposit limit varies by payment method — for details, Deposit Page View.
• Deposits are usually credited to your account instantly. If there is a delay due to technical issues, please contact our support team.
• Only use payment methods registered in your own name. Third-party payments are not permitted.
• Puji 9 does not charge any additional fees on deposits, though the payment provider's own fees may apply.
• Puji 9 reserves the right to temporarily place a hold on funds if suspicious deposit activity is detected.

To prevent money laundering, Puji 9 complies with international AML (Anti-Money Laundering) policies. Large transactions may be subject to additional verification procedures.

4 Withdrawal Policy

The following rules apply when withdrawing winnings. Puji 9 aims to complete all withdrawal requests as quickly as possible.

• KYC (identity verification) must be completed on your account before a withdrawal can be processed.
• Withdrawals may only be made to the same payment method used for the original deposit — this policy is in place for security purposes.
• Standard withdrawals are processed within 15 minutes to 24 hours. Bank transfers may take 1–3 business days.
• Bonus balances cannot be withdrawn directly — the applicable wagering requirements must be met first.
• The minimum withdrawal amount is BDT 500, and the maximum withdrawal limit is determined by your account tier.
• Puji 9 reserves the right to temporarily suspend withdrawals in the event of suspicious activity.

5 Bonus & Promotion Terms and Conditions

Puji 9 offers a range of bonuses and promotions. Each bonus offer carries its own terms, which are detailed on the relevant promotion page. General bonus policies are outlined below:

• Welcome Bonus: New members will receive a bonus on their first deposit. A wagering requirement of typically 20–30x applies before the bonus can be withdrawn.
• Reload Bonus: Reload bonus offers are available for existing members on subsequent deposits.
• Cashback: A portion of losses within a set period is returned as cashback.
• Free Spins: Free spins are offered on selected slot games.

In the event of any bonus-related dispute, the decision of Puji 9 is final. Any attempt to abuse bonuses or claim bonuses through multiple accounts will result in cancellation of all bonuses and permanent account closure.

6 Betting & Gaming Rules

The following rules apply to all betting and gaming activity on Puji 9. These rules are enforced equally for all members.

• Once a bet is confirmed, it cannot be changed or cancelled (except where the cash-out feature applies in Sports Betting).
• If a technical error causes an incorrect result in any game, the affected bet will be voided and the stake will be refunded.
• If a Sports Betting event is cancelled or postponed, stakes will be refunded in accordance with the applicable rules.
• All games are powered by RNG (Random Number Generator) technology — no human intervention involved.
• If a disconnection occurs during a game, the outcome of the bet will be determined based on the data recorded on the Puji 9 server.
• Puji 9 reserves the right to set maximum bet limits on any wager.

For any Sports Betting disputes regarding match results, we will verify outcomes through the relevant official sources (e.g., ICC, FIFA). In live betting, the risk of odds fluctuation is borne solely by the member.

7 Prohibited Activities

Involvement in any of the following activities will result in permanent account closure and forfeiture of all balances:

• Any form of Fraud, credit card chargebacks, or fraudulent payments.
• Attempting to manipulate the gaming system using bots, automated software, or any other technology.
• Creating multiple accounts to collect bonuses.
• With another member Collusion or attempting to influence game outcomes through collusion.
• Attempting to hack or gain unauthorized access to Puji 9 systems.
• Using the platform for money laundering or any illegal purpose.
• Attempting to gain unauthorized access to another member's account or steal their information.

8 Account Closure & Suspension

Puji 9 reserves the right to temporarily or permanently close an account under the following circumstances:

• Involvement in prohibited activities.
• Failure to complete identity verification or providing false information.
• Violating any provision of these Terms and Conditions.
• Due to regulatory directives or legal obligations.

Members may request to close their account at any time. Temporary or permanent self-exclusion is also available as part of our responsible gaming commitment — to learn more, Responsible Play View Page.

If a valid balance remains at the time of account closure and the closure is not due to a rule violation, the balance will be returned after verification is completed.

9 Limitation of Liability

Puji 9 shall not be held liable for the following:

• Losses in games or betting caused by internet disconnection or device issues.
• Delays or transaction failures caused by third-party payment providers.
• Temporary service outages caused by unexpected technical failures or cyberattacks.
• Unauthorized access to an account resulting from the member's own negligence.
• Personal financial losses incurred by the member as a result of gaming.

Puji 9 strives to ensure reliable service at all times, though 100% uptime cannot be guaranteed. Scheduled maintenance may cause temporary downtime — members will be notified in advance whenever possible.

10 Dispute Resolution

Any dispute between Puji 9 and a member will first be addressed through direct negotiation. The dispute resolution process is outlined below:

• Step 1: Contact the support team and provide a detailed description of your issue.
• Step 2: The support team will provide an initial response within 48 hours and investigate the issue accordingly.
• Step 3: A final decision will be communicated within 7 business days after the investigation is complete.
• Step 4: If you are not satisfied with the decision, you may escalate the matter to the relevant regulatory authority.

In the event of any dispute, the logs and records stored on Puji 9 servers will be considered the definitive source of truth. The burden of proof lies with the member.

11 Terms & Conditions Update

Puji 9 reserves the right to amend these Terms and Conditions, in whole or in part, at any time. The following policy applies to such changes:

• For significant changes, members will be notified in advance via email or an in-platform notification.
• Minor changes, such as spelling corrections or clarifications, may take effect without prior notice.
• Continued use of the platform after any changes will be considered acceptance of the updated terms.
• We recommend visiting this page regularly to stay updated on the latest terms and conditions.

The latest version of these Terms is always available at puji9.win/terms-conditions Available on the page. Previous versions can be provided by the support team upon request.

12 Contact & Support

If you have any questions or comments about these Terms and Conditions, please contact us:

• Email: [email protected]
• Live Chat: Use the chat button in the bottom-right corner of the website — available 24/7.
• Response Time: Live chat is typically answered within 5 minutes; email inquiries are responded to within 24 hours.

Our support team provides assistance in both Bengali and English. We are always ready to help resolve any issues you may have.