Puji 9 — Privacy Policy

1 Scope & Applicability

Welcome to Puji 9 (puji9.win). We believe that protecting our members' privacy is one of the most important responsibilities of a trusted online gaming and Sports Betting platform. This Privacy Policy explains in plain terms how Puji 9 collects your personal information, what it is used for, and how it is kept secure.

This Privacy Policy applies to all Puji 9 services — including the website, mobile version, live chat support, and other related channels. By using our platform, you are considered to have read and accepted this Privacy Policy.

Puji 9 is an internationally licensed online gaming platform optimized specifically for Bangladeshi members. Our Privacy Policy is reviewed regularly and updated as needed. The date of the latest update is always shown at the top of this page.

2 What Information We Collect

Various types of information are collected when you register and use Puji 9. This data falls into two categories: (1) information you provide directly, and (2) information collected automatically while you use the service.

Puji 9 only collects information that is necessary to provide its services. We do not ask for unnecessary data. You are responsible for ensuring that the information you provide at registration is accurate and up to date.

3 How Collected Data Is Used

Puji 9 uses your personal information for the purposes listed below. Each use has a clear reason behind it, and we never misuse your data.

• Account Management: To create, verify, and manage your account.
• Service Delivery: To ensure smooth delivery of gaming, betting, deposit, and withdrawal services.
• Security & Fraud Prevention: To detect unusual activity and keep your account secure.
• Legal Compliance: To comply with AML (Anti-Money Laundering) and KYC regulations.
• Contact: To send important updates, transaction confirmations, and support messages.
• Service Improvement: To analyze user experience and improve our services.
• Responsible Gaming: To review gaming patterns and identify problematic behavior.
• Promotional Communications: To keep you informed about offers and promotions, with your consent.

4 Data Sharing & Third Parties

Puji 9 never sells your personal information. However, for operational purposes, we may share certain data with trusted third parties in specific circumstances.

• Payment Providers: Necessary data is shared with bKash, Nagad, Rocket, and other payment providers to process deposits and withdrawals.
• Identity Verification Services: Information is shared with authorized third-party verification agencies to complete the KYC process.
• Regulatory Authority: Information may be disclosed in response to lawful requests from regulatory or law enforcement authorities, in accordance with legal obligations.
• Technology Service Providers: Contracted technology partners providing cloud storage, cybersecurity, and analytics services are granted limited access to data.

All third parties we share data with are contractually bound to uphold the same standards of privacy and security. Puji 9 never sells or shares your information with third parties for advertising or marketing purposes.

5 Cookies & Tracking Technologies

Puji 9 uses cookies and similar technologies to enhance your experience on the website. Cookies are small text files stored on your device.

• Necessary Cookies: Essential for maintaining login sessions and security verification. These cannot be disabled.
• Performance Cookies: Used to analyze which sections of the website are being used and how frequently.
• Functionality Cookies: Used to remember your language preferences and layout settings.
• Analytics Cookies: Used to analyze user behavior for service improvement.

You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on the website.

6 How Long Data Is Retained

Puji 9 does not retain your information longer than necessary. Retention periods vary depending on the type of data.

• Account Information: For as long as your account is active, and for a further 5 years after closure (legal obligation).
• Transaction Information: Generally retained for up to 7 years in accordance with financial regulations.
• Cookies: Session cookies are deleted when the browser is closed; persistent cookies last for a maximum of 12 months.
• Communication Records: Support tickets and chat logs are retained for up to 2 years.
• Marketing Information: You will be removed from marketing lists within 30 days of opting out.

7 Your Rights

As a Puji 9 member, you have important rights over your personal information. These rights are recognized under international data protection laws.

• Right to Access: You can find out what information Puji 9 holds about you at any time.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: In certain circumstances, you may request that your data be deleted.
• Right to Restriction of Processing: In certain cases, you may request that the use of your data be restricted.
• Right to Data Portability: You may request a copy of your data in a machine-readable format.

To exercise these rights [email protected] Email us or reach out via live chat. We typically respond within 30 days.

8 Children's Privacy

Puji 9 strictly prohibits use of the platform by anyone under 18. We do not knowingly collect personal information from minors.

Age verification is carried out at registration, with additional checks performed in suspicious cases. If any minor's data is collected inadvertently, it will be deleted immediately upon discovery and the associated account will be closed.

9 Security Measures

Puji 9 uses industry-leading security technology to protect your information. Our security framework operates across multiple layers.

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
• Firewall & Intrusion Detection: Unauthorized access attempts are blocked automatically.
• Two-Factor Authentication (2FA): The option to add an extra layer of security to your account.
• Regular Security Audits: Regular penetration testing conducted by third-party security experts.
• Data Backup: Secure offsite backups to ensure data is never lost.
• Staff Training: All our staff receive regular training on data protection.

However, 100% security on the internet cannot be guaranteed. You should also stay vigilant — use a strong password, never share it with anyone, and always log out after using an unfamiliar device.

10 Privacy Policy Updates

Puji 9 reserves the right to update this Privacy Policy when necessary. Any changes will follow the guidelines below:

• Members will be notified in advance via their registered email address for any significant changes.
• Minor corrections or clarifications may take effect without prior notice.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• The date of the most recent update will always be shown at the top of this page.
• Contact our support team if you would like to view a previous version.

We recommend visiting this page regularly to stay up to date with the latest Privacy Policy.

11 Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us:

• Email: [email protected]
• Live Chat: Available 24/7 at the bottom-right corner of the website.
• Response Time: Via Live Chat within 5 minutes; via email within 24 hours.

For formal data protection complaints, our dedicated privacy team will respond within a maximum of 7 business days. We take all complaints seriously and act accordingly.